Shipping Policy

Last updated: October 02, 2025

Tylagap prioritizes solid-wood furniture in every shipment: clear step-by-step inserts, impact-resistant packaging, and transparent charges at checkout. Many pieces are heavy; each carton uses rigid boards, dense foam, and reinforced corners. Broad panels are banded and arrow-marked for upright handling. Parcels move through major small-package networks, while oversized items travel with specialist furniture freight. From cart to doorstep, Tylagap displays the full total, practical timelines, and careful handling at every stage.

Tylagap also fulfills apparel and compact lifestyle items as a secondary category. These ship in protective mailers or small cartons and typically move faster via parcel carriers. For mixed carts (furniture + apparel), items may ship from different facilities or on separate schedules at no extra charge.

Where Tylagap ships

Tylagap delivers to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

Tylagap cannot deliver to P.O. Boxes, APO/FPO/DPO, or certain remote territories (for example: Puerto Rico, Guam, the U.S. Virgin Islands, and select outlying island regions in Europe and Australia). A street address (home or business) is required so heavy solid-wood items can be handled safely.

If the destination lies outside the countries above, has restricted vehicle access, or involves challenging stairs/elevators, contact Tylagap before ordering so available options and any add-on services can be confirmed.

Carriers & service levels

Depending on destination, parcel size/weight, and network capacity, Tylagap uses UPS, FedEx, USPS (for select small U.S. parcels), and DHL Express for international routes to the UK/FR/DE/ES/IT/BE/PT/AU/CA corridor.

Furniture and other large/heavy items (e.g., solid-wood tables) may ship via LTL freight with liftgate for curbside delivery (curb/driveway only—no in-home placement). Freight carriers typically call or text to set a delivery window. Shipments may be palletized and shrink-wrapped for extra protection.

Some high-value shipments may require an adult signature in the U.S., UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada. If a signature is required, Tylagap’s tracking email will clearly note this.

Apparel & small goods move through parcel networks with end-to-end tracking. No signature is required unless selected at checkout or added by Tylagap for security.

Processing time vs. shipping time

Processing time = final quality checks, packing, and labeling before carrier pickup.
Shipping time = the in-transit window after the carrier collects the order.

Business days run Monday–Friday; U.S. public holidays are excluded. International routes to UK/FR/DE/ES/IT/BE/PT/AU/CA may require extra time for customs/security inspections. Severe weather, local holidays, strikes, or network backlogs can add 1–3 business days. Post-dispatch address edits may trigger a re-route fee and delay delivery.

Apparel note: Apparel-only orders often clear processing quickly and may arrive sooner than the baseline windows below, depending on destination and network capacity.

Shipping times & costs (by region)

The amount shown at checkout is the shipping charge paid to Tylagap. The approach is straightforward: flat rates and clear free-shipping thresholds.

Furniture specifics: Solid-wood furniture is bulky and heavy. Carriers often apply dimensional weight (size as well as mass); larger tables typically require LTL freight with liftgate and cargo insurance. Multi-item orders may ship in multiple boxes to reduce handling risk—no extra charge for split shipments. Where helpful, cartons are banded on a single pallet to protect edges and corners. Tylagap subsidizes part of the freight cost so reinforced packing, careful handling, and clear totals are reflected at checkout.

Apparel & small goods: Apparel-only parcels (usually ≤2 kg) use discounted parcel services. When the cart qualifies, a lower apparel rate may automatically appear at checkout and override the regional flat rate above. Free-shipping thresholds apply to the order total unless a promotional offer is shown at checkout.

Taxes & duties (international orders)

For international orders to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, Tylagap ships DDP (Delivered Duty Paid)—import taxes, VAT/GST, and customs processing are included in the checkout total. The carrier should not collect payment on delivery. If payment is requested at the door, do not pay—contact Tylagap so the situation can be resolved with the carrier.

Processing & dispatch

Most orders enter final checks & packing within 1–2 business days (Mon–Fri, U.S. public holidays excluded). Orders placed before 2:00 PM EST usually begin processing the same business day; later orders start on the next business day.

Pre-order or made-to-order furniture ships after completion—Tylagap’s order confirmation will include an estimated ship-by date. If items in the cart have different lead times, Tylagap may ship available items first or hold to ship together—your confirmation will state which method applies. Apparel in a mixed cart may ship first if ready.

Ship-from / staging address

8821 Constance Ln, Cincinnati, OH 45231 (primary dispatch point for orders to the U.S., UK, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal).

Furniture delivery, access & assembly

To protect heavy components and simplify handling, many furniture items ship partially disassembled. Every furniture order includes a picture-based guide, and most include a basic tool (e.g., an Allen key). Typical setup time: 20–30 minutes for two adults. Inspect all parts before assembly and work on a clean, soft surface to avoid scratches.

If the building has stairs, tight corridors, limited elevator access, gated entries, or truck restrictions, notify Tylagap before shipment so options can be proposed. If room-of-choice delivery, stair carries, debris removal, or an exact-time appointment is needed, Tylagap can quote available upgrades (third-party services billed separately).

Missed freight appointments, liftgate refusals, post-dispatch address corrections, or re-delivery requests may incur carrier fees charged at cost.

(Apparel orders do not require assembly and are delivered to the door via parcel carriers.)

Tracking your order

When an order departs the workshop & staging area at 8821 Constance Ln, Cincinnati, OH 45231, Tylagap emails a shipping confirmation with the tracking number and a direct tracking link.

Tracking may take 24–72 hours to show movement—especially on international routes while customs scans are pending. Freight tracking may display “label created” until the carrier assigns the order to a local terminal. If there’s no update after 72 hours, contact Tylagap so the carrier can be checked. Apparel parcels typically update faster.

If something goes wrong

Please inspect packages immediately upon delivery.

If an item arrives damaged, contact Tylagap within 72 hours of delivery with the order number and clear photos or a short video showing the outer box, inner packing, and affected areas. When possible, note visible damage with the driver and keep all packaging until next steps are confirmed.

For minor cosmetic issues on furniture, Tylagap can often send a replacement part or a touch-up kit promptly.

If a parcel appears lost—no movement for more than 7 days or not delivered within 14 business days after shipping—reach out to Tylagap. Once the carrier confirms loss, Tylagap will send a replacement at no extra cost or issue a full refund.

Refused deliveries or undeliverable orders (e.g., repeated missed appointments or incorrect addresses) may be returned by the carrier. Tylagap can re-ship after the address is confirmed and any return/storage/re-delivery fees are paid at cost.

Order changes & cancellations

An order that has not entered processing or has not shipped may be cancelled—please notify Tylagap as soon as possible, ideally within 24 hours of purchase. After an order is processed and handed to the carrier, cancellation is not available. After delivery, see the Return & Refund Policy.

For international orders to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, cancellation is not available once the shipment has cleared customs. Need to change the address? Contact Tylagap before shipping; after shipping, carriers may charge a re-route fee and delivery may be delayed.

Warranty, returns & what this page covers

This page covers shipping only. For returns, exchanges, or warranty coverage (furniture and apparel), please see Tylagap’s Return & Refund Policy and Warranty pages for eligibility, timelines, and who pays return shipping in each case.

Contact Tylagap—support is ready to help